Frequently Asked Questions

Whether you are searching for a statement evening gown or a relaxed lounge set, this page answers the questions Vionetto customers ask most often before, during, and after checkout. If your specific situation is not covered here, reach out to our team using the contact details at the bottom of this page.

Shopping & Product Information

How do I browse Vionetto's collections?

Vionetto organises its 244 items into primary categories including Evening Gowns, Lounge Sets, Loungewear Sets, New Arrivals, and Best Sellers. Within those, you will find sub-collections such as Midi Dresses, Sequin Sparkle, Robes Kimonos, and Knit Layers. Use the navigation menu to filter by occasion or garment type, or browse New Arrivals and Best Sellers if you want a quick starting point.

Where can I see available colors and sizes for a specific item?

Each product page lists the color and size options that are currently in stock for that particular item. Availability varies by style, so always check the options shown on the product page you are viewing rather than assuming every dress comes in every color or size.

Does Vionetto offer extended sizes?

Many items in our evening gown and formalwear collections are available in sizes up to 3XL. However, size ranges differ by style and category, so please confirm the available sizes on the individual product page before adding to your cart.

How do I know if a color or size is sold out?

If a color or size option is unavailable, it will appear greyed out or missing from the selection on the product page. We do not offer a waitlist or restock notification at this time, so if a specific option is sold out, please check back periodically or contact us for guidance on similar styles.

Orders & Shipping

How long does it take to process my order?

Orders are processed within 1–3 business days. This is the time between your purchase and when your parcel is handed to the carrier. You will receive an order confirmation email as soon as your purchase is completed.

How long does shipping take once my order is dispatched?

Estimated transit time is 7–13 business days after dispatch. Actual delivery may vary depending on your location and the carrier. These timeframes are estimates, not guarantees.

Which regions does Vionetto ship to?

Vionetto serves customers in the United States and Europe. The specific shipping destinations available to you are displayed at checkout based on your address. If your country is not listed at checkout, please contact us to confirm whether we can fulfil your order.

Can I change or cancel my order after placing it?

Because our processing window is short (1–3 business days), please email us as soon as possible if you need to modify your order. We will let you know whether the change can be accommodated before your parcel is dispatched.

How do I track my shipment?

If a tracking number is provided with your dispatch notification, you can use it to follow your parcel's progress. If you have not received tracking information and your order has passed the estimated shipping window, contact our support team with your order number and we will investigate.

After Your Purchase

What should I do if my item arrives damaged or is not what I ordered?

Please contact us promptly with your order number, a description of the issue, and clear photos of the item and packaging. We will review your case and guide you through the next steps.

How do I request a return or refund?

Reach out to our support team with your order number and the reason for your request. We will confirm eligibility and provide instructions. Please do not ship items back without first receiving a return authorisation from us.

Getting Help

If your question is not answered above, email us at john@vionetto.shop. When contacting us about an order, please include your order number, the email address used at checkout, and a brief description of your issue so we can assist you as quickly as possible.