Privacy Policy

This Privacy Policy explains how ROLLINS CONSULTING LTD, operating as Vionetto (vionetto.shop), collects, uses, and protects personal information when you visit our online store or place an order. We are based in Chesham, England, and serve customers in the United States and Europe. If you have questions about how your data is handled, you can reach us at john@vionetto.shop.

Information we collect

When you browse vionetto.shop or make a purchase, we may collect the following types of information:

What you provide directly. This includes your name, email address, phone number, billing and shipping addresses, order details, and any messages you send through our contact forms or customer support channels. If you create an account or subscribe to our marketing communications, we also collect your login credentials and communication preferences.

Transaction records. When you place an order, we record the products purchased, amounts, payment status, delivery information, and transaction history needed to fulfil and support your order. Full payment card numbers and security codes are processed by our payment service providers and are not stored on our servers.

What is collected automatically. Our Shopify-powered store may log your IP address, browser type, device information, pages visited, referring URLs, and interactions with the site such as searches, cart activity, and checkout steps. This information helps us understand how customers use the store and keep it running securely.

Where information comes from. Some data is provided directly by you, some is generated automatically when you visit our site, and some is supplied to us by Shopify, payment processors, or delivery partners as part of completing your order.

How we use your information

We process personal information for the following purposes:

  • Fulfilling and delivering your orders, including payment processing, shipping coordination, and order updates.
  • Providing customer support, handling returns, and managing refunds.
  • Maintaining the security and integrity of our store, including fraud prevention and account protection.
  • Operating and improving the website, shopping experience, and product offerings through necessary analytics.
  • Sending marketing communications where you have opted in, such as new arrivals or promotions.
  • Complying with legal obligations applicable to our business.

Processing for order fulfilment, security, and legal compliance is necessary to serve you. Analytics and marketing are optional activities that we conduct only to the extent permitted by applicable law and, where required, with your consent.

Sharing and disclosure

We share personal information only as needed to operate our store and fulfil your orders. This may include:

  • Shopify: Our store is built on the Shopify platform, which provides hosting, checkout, and store management services. Shopify processes certain personal data in accordance with its own policies. You can review how Shopify handles consumer information at the Shopify Consumer Privacy Policy.
  • Payment and delivery providers: Companies that help us process payments and ship orders receive only the information necessary for those specific tasks.
  • Legal and business purposes: We may disclose information if required by law, in response to a valid legal request, or in connection with a business transfer such as a merger or acquisition.

We do not sell your personal information.

Cookies and tracking technologies

Cookies and similar technologies are small files or identifiers stored on your device that help our store function and remember your preferences. They serve different purposes:

  • Essential cookies keep the cart, checkout, and login working securely. Disabling these may prevent you from completing purchases.
  • Preference cookies remember settings such as language or currency choices.
  • Analytics cookies help us understand which pages customers visit and how the store performs.
  • Marketing cookies may be used to show relevant ads, but only where you have consented and such technologies are actually active on our site.

You can manage non-essential cookies through our cookie banner or privacy preference tools when you first visit. You can also adjust your browser settings, though this may affect site functionality. For general information about how Shopify uses cookies, see the Shopify Cookie Policy. That resource describes Shopify's own cookie practices and does not replace our disclosure of any specific third-party tools installed on our store.

How long we keep your data and how we protect it

We retain personal information only as long as necessary to fulfil the purposes described in this policy, maintain business records, resolve disputes, and meet legal obligations. Order and transaction records may be kept for periods required by tax and commercial law in the jurisdictions where we operate.

We take reasonable technical, administrative, and organizational measures to protect your personal information from unauthorized access, alteration, or disclosure, and we require our service providers to handle data responsibly. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute safety.

Your choices and rights

Depending on your location and the laws that apply, you may have rights regarding your personal information, such as requesting access, correction, deletion, or a copy of your data; objecting to or restricting certain processing; or withdrawing consent for marketing or non-essential cookies. You can unsubscribe from marketing emails at any time using the link in those messages.

To exercise any of these rights or to ask a question about our privacy practices, contact us at john@vionetto.shop. We may need to verify your identity before fulfilling a request to protect your information.

International processing and children

Because Vionetto is operated from the United Kingdom and serves customers in the United States and Europe, your personal information may be processed in countries other than where you reside. We take steps to ensure appropriate safeguards are in place for such transfers.

Our store is not intended for children, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can address the matter.

Changes to this policy

We may update this Privacy Policy as our business, technology, or legal requirements evolve. The current version will always be available on this page.

Contact us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please reach out to us:

ROLLINS CONSULTING LTD
257 Chartridge Lane, Chesham, HP5 2SG, United Kingdom
Email: john@vionetto.shop