Returns & Refunds

If you need to return an item, request an exchange, or report a delivery issue with your Vionetto order, please contact our support team at john@vionetto.shop. Include your order number and a description of the issue so we can assist you promptly.

Wrong Item Received

If you received an item different from what you ordered, contact us with your order number, a photo of the item received, and the product name or SKU you expected. We will review your case and advise on the next steps for resolution.

Changed Your Mind

If you no longer wish to keep your purchase, reach out to our support team with your order number and the reason for the return. Eligibility, timeframes, and any applicable conditions for change-of-mind returns will be confirmed during the review process.

Lost Package

If your tracking shows the shipment as delivered but you have not received it, or if tracking has not updated within the expected shipping window of 7–13 business days, please contact us with your order number and tracking details. We will initiate an investigation with the carrier and follow up with you on the outcome.

Damaged on Arrival

If your item arrived damaged, photograph the packaging and the damage before discarding any materials, then contact us with your order number and the photos. We will assess the evidence and advise on the resolution available to you.

Exchange Request

To request a different size, colour, or style, contact our support team with your order number and the desired replacement option. Availability of replacement stock will be confirmed during the review.

How to Start a Request

All return, refund, exchange, and delivery-issue requests begin by emailing john@vionetto.shop. Please include:

  • Your order number
  • A clear description of the issue
  • Relevant photos (for damage or wrong-item claims)
  • Your preferred resolution (refund, replacement, or exchange)

Our team will confirm the applicable terms and next steps after reviewing your request.

After Review

Once your request has been assessed, we will notify you of the outcome by email. If a refund is approved, it will be processed to your original payment method. Processing typically takes 1–3 business days from approval, and your bank or payment provider may require additional time to reflect the credit.

Contact Us

Vionetto
ROLLINS CONSULTING LTD
john@vionetto.shop
257 Chartridge Lane, Chesham,
Buckinghamshire, HP5 2SG,
United Kingdom

We typically respond within 1–2 business days.